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Chroniky Privacy Policy
Effective Date: Wednesday 04 February

At Ungui SAS (“Chroniky”, “we”, “us”, or “our”), we value your privacy and are committed to protecting the personal data of all users of our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our websites, applications, and services: www.chroniky.fr (for clients) and business.chroniky.fr (the professional platform called Chroniky Business) (collectively, the “Services”).

The data controller for all personal information collected through the Services is:
Malik Lamkadam
Ungui SAS
30 Rue Ribot, 52000 Chaumont, France
Email: contact@chroniky.fr
Phone: +33 3 25 32 30 16

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Who this Privacy Policy applies to

This Privacy Policy applies to:

• Clients: individuals who use Chroniky to book services, purchase products, or interact with professional partners.

• Partners: businesses or self-employed professionals who use Chroniky to manage appointments, sales, staff, promotions, or other professional activities.
  Some sections of this policy apply specifically to either Clients or Partners.

2. Information we collect

We collect only the personal data necessary to provide and improve our Services. The types of data vary depending on whether you are a Client or a Partner.

2.1 Data collected from Clients
Clients may provide or have collected:

• Account information: name, email address, phone number, date of birth, gender, profile photo (optional), login credentials.

• Service usage: appointment history, service preferences, favorites, saved payment methods.

• Communication: messages with our support team, consultation forms submitted to Partners.

• Payment and transaction data: billing information, payment card details (via secure third-party processors), order history.

• Device and usage information: IP address, browser type, operating system, device identifiers, pages visited, cookies and tracking data.

• Location data: approximate location based on IP address or device settings (if you enable location services).
  Clients may also voluntarily provide additional information to Partners, such as health or special category data, in compliance with applicable law.

2.2 Data collected from Partners
Partners may provide or have collected:

• Account and business information: company name, address, business type, contact person details, login credentials.

• Professional data: staff details, appointment schedules, transaction records, promotions, inventory data, marketing materials.

• Service usage and analytics: historical and future appointments, point-of-sale transactions, platform activity.

• Device and usage information: IP address, browser type, operating system, cookies and tracking data.
  Partners are responsible for any personal data of their clients they upload or manage through our platform.

3. How we use your information

We use personal data only when there is a lawful basis under EU data protection law (GDPR). Typical purposes include:

• To provide Services: managing accounts, bookings, orders, payments, and partner interactions.

• Customer support: responding to inquiries or resolving issues.

• Marketing: sending information, promotions, or offers with your consent or where permitted by law.

• Analytics and improvement: understanding how the Services are used to enhance features and user experience.

• Legal and compliance: fulfilling contractual obligations or complying with legal requirements.

• Security: preventing fraud or unauthorized access.
  Clients’ personal information may be shared with the Partner involved in their bookings or orders. Partners’ personal information is shared only with our internal teams or authorized service providers as needed.

4. Cookies and tracking

Chroniky uses cookies and similar technologies to:

• Maintain user sessions and account access.

• Improve Services and user experience.

• Analyze usage patterns and statistics.

• Deliver content tailored to your device or preferences.

You may control cookies through your browser settings. Refusing non-essential cookies may affect the functionality of certain Services.

5. Sharing your data

We may share personal data with:

• Partners (for Clients) or Clients (for Partners) as required to provide Services.

• Service providers: payment processors, hosting providers, analytics, email communications, technical support, marketing partners.

• Legal authorities: when legally required to do so, including for fraud prevention or legal investigations.

• Business transactions: if Chroniky is involved in a merger, acquisition, or sale of assets.

No personal data is transferred outside the EU.

6. Data retention

We retain personal data only as long as necessary to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, or enforce agreements. Data is generally deleted upon account closure, except where legal retention periods apply.

7. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no system is completely secure. You are responsible for keeping your account credentials confidential.

8. Your rights

Under the GDPR, you have the following rights regarding your personal data:

• Access and obtain a copy of your data.

• Request correction or deletion of your data.

• Restrict processing or object to processing, including marketing communications.

• Request portability of your data.

• Withdraw consent at any time (without affecting prior processing).

To exercise your rights, contact our Data Protection Officer at: contact@chroniky.fr or by post at 30 Rue Ribot, 52000 Chaumont, France.
You may also file a complaint with the French supervisory authority: CNIL (www.cnil.fr).

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on the Services. Your continued use after updates constitutes acceptance.

10. Contact

For any questions regarding this Privacy Policy or your personal data, contact:

DPO / Data Protection Officer
Malik Lamkadam
30 Rue Ribot, 52000 Chaumont, France
Email: contact@chroniky.fr
Phone: +33 3 25 32 30 16